Akul Adhish - Lead UX Designer

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akul adhish

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Monitor

Solar

Monitor Solar

Brief

The Enlighten App by Enphase is a mobile application for monitoring Enphase solar energy systems. It provides real-time performance data, historical records, energy usage insights, and system alerts. Users can track their solar panel output, energy savings, and environmental impact, enhancing control and awareness of their solar systems.

iOS

UI/UX

Client Request

To improve the user experience for the app and increase

AppStore rating from 3.2 to 4.5

while competing with Tesla PowerWall.

Type of Users

Home Owner

LVC - 12,399 Customers

Homeowner owner use Enphase System to be more economical with a minimal solar setup. Users aim to produce more solar to send back to grid and earn money to the

Land Owner

MVC - 5,948 Customers

Homeowner owner switch to Enphase System to be more economical with a minimal solar setup. Users interested in monitoring consumption and production with respect to saving or earning money by sending back to the grid.

Industry Owner

HVC - 867 Customers

Industry owner wanting to switch to clean energy to reduce cost on power consumption overall in the factory. They want to reduce their dependancy on the grid and want to move out of it organically and achieve carbon neutrality.

We would be able to increase the rating by improving the experience for the

home owners would make a difference.

We would be able to increase the rating by improving the experience for the

home owners would make a difference.

Home Owner

Pain Points

24 Home Owner Interviews

We received over 289 negative comments on Play Store and App Store reviews. We further interviewed selected users to understand their pain points better. By weighing their pain points against the heuristics of the app we had selected a certain updates to be taken up. Following are the pain points which selected.

Marvin McKinney

“The graph page used to be really clean and easy to understand, when i felt that Tesla’s interface needed improvement. But after the update it went the other way.”

Jenny Wilson

“Took me a fair amount of time to get used to how the status of my Enlighten was being presented. I predominantly only look at how much is being produced and how much is in use. ”

Bessie Cooper

“I love the app, but here is a feedback, I would love to see how much $s, im making in a day. My setup usually sends back to the grid a lot.”

Theresa Webb

“I was able to save and earn $129 this month, I want to earn more by giving back to the grid but i’m not able to make the direct co-relation to the amount my solar is producing and how much kW I have to send back to the grid.”

Jerome Bell

“I wish there was a way from the Array tab to select a single cell and then see its production over the day, rather than just the gross production for the day.”

Cody Fisher

“On the Energy screen, not being able to swipe to previous or next day is troublesome and clunky.”

With over 20 interviews with the home owners and weighing their pain points against the heuristics of the app we identified opportunity to bring immediate impact to the app rating.

Competitive Landscape

Status - Heuristic Analysis

24 Home Owner Interviews

Help and Feedback

42%

System Status

Recognition rather

than recall

Navigation and IA

Error Prevention

Aesthetic and

Minimalistic Design

User Control and Freedom

Consistency and Standards

85%

93%

87%

58%

57%

34%

43%

Avg. Heuristic Score was 62.3%. Overall response of the Status Screen was positive but there was room for improvement in System Status, Recognition rather than recall and Help & Feedback.

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mobile

+91 7708904472

akuladhish15@gmail.com

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"This is the end, Hold your breath and count to 10" - ADELE

Looks like its time to reach out to me. Go ahead make that call.

mobile

+91 7708904472

akuladhish15@gmail.com